[CXOTALK #845] New York Life: Generative AI and Business Transformation

In CXOTalk episode 845, Don Vu, Chief Data and Analytics Officer at New York Life, explores the transformative power of generative AI (GenAI) and its strategic role as a catalyst for business transformation. New York Life is the largest mutual life insurance company in the US.

This episode is particularly relevant for business and technology leaders looking to use AI to drive efficiency, innovation, and competitive advantage.

Key Takeaways:

• Align AI with Business Goals: Learn how to synchronize AI initiatives with your organization's strategic objectives to achieve powerful results.

• Foster an Agile Culture: Discover the importance of creating a culture that embraces experimentation and continuous improvement.

• Enhance Customer Experiences: Explore how leveraging both structured and unstructured data can lead to exceptional client and agent interactions.

• Gain Competitive Advantage: Understand how GenAI can be a differentiator in defending, extending, and disrupting traditional business models.

This episode offers practical, actionable advice for navigating the challenges and opportunities presented by generative AI, making it a must-watch for industry leaders aiming to stay ahead in the rapidly evolving tech landscape.

Don Vu is Fortune 100 Chief Data & Analytics Officer with 25+ years of experience leading teams and developing data/AI/ML solutions to drive business outcomes. Currently serving as Chief Data & Analytics Officer at New York Life, overseeing AI & data strategy for the company's $58.5B business.

Previously, Don held leadership roles at:

• Northwestern Mutual: Chief Data Officer

• WeWork: Led Central Data & Analytics team

• Major League Baseball: VP Data & Analytics, overseeing Analytics Org

• MLB Advanced Media/BAMTech: VP Data & Analytics

Don has co-founded startups and is a founding member of Stand with Asian Americans. He is experienced in both disruptive digital companies and traditional industry leaders and is a speaker at major tech and sports conferences.

Michael Krigsman is an industry analyst and publisher of CXOTalk. For three decades, he has advised enterprise technology companies on market messaging and positioning strategy. He has written over 1,000 blogs on leadership and digital transformation and created almost 1,000 video interviews with the world’s top business leaders on these topics. His work has been referenced in the media over 1,000 times and in over 50 books. He has presented and moderated panels at numerous industry events around the world.

July 12: Don Vu, Chief Data and Analytics Officer, New York Life

July 19: Carissa Carter, Academic Director, d.school, Stanford University

July 26: No live show

Aug 2: Ed Sim, General Partner, Boldstart Ventures

Aug 23: Bryan Offutt, Partner, Index Ventures

Aug 30: No live show

Sept 6: Kurt Strovink, Co-Leader global CEO services and member Board of Directors, McKinsey