[CXOTalk] Why AI Works, But Your Strategy Doesn't

Every AI efficiency gain creates new coordination costs. Discover how to build systems that scale across fragmented teams, in a conversation with prominent author Sangeet Paul Choudary on CXOTalk episode 900.

Most companies celebrate their AI wins while their coordination falls apart. Teams move at different speeds, handoffs break, and the faster you automate individual functions, the slower your business becomes. Sangeet Paul Choudary, bestselling co-author of Platform Revolution and author of Reshuffle, explains why this isn't an execution problem; it's a fundamental misunderstanding of what AI actually does.

Choudary, who has advised CEOs at over 40 Fortune 500 companies and serves as Senior Fellow at UC Berkeley, argues that treating AI as automation technology creates speed mismatches that destroy coordination at scale. When marketing's AI outpaces sales, or engineering moves faster than operations can absorb, organizations don't get efficiency; they get fragmentation. The real opportunity isn't automating tasks; it's leveraging them by building coordination infrastructure that enables teams to work together without requiring upfront consensus on formats, workflows, or standards.

We discuss:

• Why automation wins often mask coordination failures

• How speed mismatches between AI-powered teams break your business

• What "coordination without consensus" means for competitive strategy

• Why AI should be treated as infrastructure, not tooling

• Where the next generation of competitive advantage comes from

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Episode Participants

Sangeet Paul Choudary is the best-selling co-author of Platform Revolution and author of the new book Reshuffle. He has advised leadership teams at over 40 Fortune 500 companies—including Nestlé, ExxonMobil, Daimler, ING, and Booking.com—as well as pre-IPO tech firms. Sangeet currently serves as a Senior Fellow at the University of California, Berkeley, and has spoken at global forums such as the G20 Summit, World50 Summit, and the World Economic Forum.

Michael Krigsman is a globally recognized analyst, strategic advisor, and industry commentator known for his deep business transformation, innovation, and leadership expertise. He has presented at industry events worldwide and written extensively on the reasons for IT failures. His work has been referenced in the media over 1,000 times and in more than 50 books and journal articles; his commentary on technology trends and business strategy reaches a global audience.

Nov. 14: Sangeet Paul Choudary, Author, Platform Thinking Labs

Nov. 21: Michael Lefenfeld, CEO, Hexion

Dec. 5: Dr. Joe Alexander, Jr., Director, Medical & Health Informatics Laboratories, NTT

Dec. 19: Christian Kleinerman, EVP of Product, Snowflake

Jan. 16: Prashant Mehrotra, EVP and Chief AI Officer, US Bank

Jan. 30: Raj Sharma, Global Managing Partner for Growth & Innovation, EY

Feb. 6: Alex "Sandy" Pentland, Stanford University and MIT

Feb 13. Dr. Tom Frieden, former Director, US Centers for Disease Control

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